Privacy Statement

This Privacy Statement outlines how Bassbet (“we,” “us,” or “our”) collects, uses, retains, processes, and shares your personal information when you access or interact with our website and services. By continuing to use our platform, you agree to the practices described herein. If you disagree with any part of this policy, please refrain from using our services.

1. Who Manages Your Data

The entity responsible for managing your personal information is Bassbet, officially registered in the Philippines. For any inquiries concerning data protection or this policy, please contact our Data Protection Officer at [email protected].

2. Types of Information We Collect

We may collect and handle the following categories of data:

  • Full name
  • Email address
  • IP address
  • Contact number
  • Residential address
  • Date of birth and gender
  • Device and browser data
  • Usage patterns (how and when you access our services)
  • Registration details and account preferences
  • Deposit and withdrawal activity
  • Any other details you provide through interactions with our platform
  • Sensitive data (such as health or ethnicity, if submitted voluntarily)
  • Identity verification documents
  • Information from external sources for fraud prevention and responsible gambling measures

3. How Your Information Is Used

Your data may be used for several purposes, including:

  • Maintaining and operating your user account
  • Verifying your age and identity
  • Handling financial transactions such as deposits and withdrawals
  • Fulfilling legal requirements (e.g., AML, responsible gaming rules)
  • Providing account-related updates and notifications
  • Managing promotional activities and special offers
  • Sending marketing materials (only if you’ve opted in)
  • Customizing your experience on our platform
  • Enhancing the quality and security of our services
  • Conducting analysis and compiling anonymous statistics
  • Detecting and preventing fraud or suspicious activity

4. Lawful Grounds for Processing

We process your personal data in compliance with relevant legislation, including the GDPR, the Maltese Data Protection Act, and applicable gaming laws. Our legal bases include your consent, our contractual obligations, legal compliance, or our legitimate interests.

5. Data Storage Duration

We will keep your information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal and regulatory obligations. Typically, your data is retained for up to five years following the closure or inactivity of your account, unless extended retention is required (e.g., self-exclusion records or unresolved investigations).

6. Marketing Preferences

If you have given consent, we may send you promotional messages about our offerings or services provided by our partners. You can adjust your communication settings at any time within your account or unsubscribe using the link provided in our emails.

7. Cookies and Tracking Tools

Our platform uses cookies and similar tools to:

  • Ensure website functionality and protect user security
  • Save your settings and preferences
  • Analyze traffic and improve site performance
  • Show targeted advertisements

You can change your cookie settings via your browser at any time. Note that some cookies are essential for proper site functionality.

8. Data Disclosure and Transfers

We may share your personal data with the following parties:

  • Service providers such as payment processors or platform vendors
  • Relevant legal or regulatory bodies
  • Anti-fraud and identity verification partners
  • Affiliates within our corporate group
  • External entities you explicitly authorize us to share data with

Where data is transferred outside the EEA, we apply safeguards such as standard contractual clauses to ensure its protection.

9. Security Measures

We apply strong technical and organizational safeguards to ensure that your personal data remains protected from unauthorized access, breaches, or misuse.

10. Your Data Protection Rights

You have the right to:

  • Understand how your data is used
  • Request access to your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your data under specific conditions
  • Restrict or object to certain processing activities
  • Receive a copy of your data in a portable format
  • Withdraw your consent at any time (without affecting previous uses)
  • Avoid being subject to decisions made solely by automated processing

To exercise any of these rights, contact us via [email protected].

11. Updates to This Statement

This Privacy Statement may be revised periodically. We recommend reviewing it regularly to stay informed. Continued use of our services signifies your agreement to any updates.

12. How to File a Complaint

If you are concerned about how your personal data is handled, you may contact us directly at [email protected]. You also have the right to file a complaint with your national data protection authority.

Last Updated: 2.07.2025